Questions
Answersbeforeyoubook
What a trip costs, what is included, how long we wait and how to cancel. Every answer matches our terms.
Booking & fares
The questions people ask most
Fares, cancelling, waiting and child seats — the same answers as our terms.
Something else? See the contact page.
How do I know what a trip will cost?
Airport transfers between the five boroughs and an airport on our rate card are priced up front, so you see the fare before you book. Anything else — point to point, hourly, or outside New York City — is quoted by a person and agreed before you travel.
Are tolls and gratuity included?
On a fixed airport fare, yes. On a quoted trip, tolls and parking are added at cost only where they were not already in the price we gave you.
Can I cancel?
Free of charge more than 6 hours before pickup. Inside 6 hours, or if you do not show, the full fare applies. If we cancel, you are refunded in full whatever the notice.
How long will the chauffeur wait?
Complimentary waiting is 45 minutes on domestic flights, 60 on international flights and 15 on point-to-point and hourly pickups. After that, waiting is $70 per hour in 15-minute increments, and we call before it starts.
Do you provide child seats?
Yes, at $35 per seat. How many a vehicle takes depends on its class and is shown on the fleet page.
How do I check on a booking?
Use Track a ride with your reference and the phone number on the booking. There is no account to create.
Do you offer corporate accounts?
Yes: monthly invoicing with every trip itemised, and a single point of contact. Send the details through the corporate page.
JFK International
Flying with JFK
International arrivals, with sixty minutes' waiting from your actual landing.
Fares and more on the JFK page.
My international flight is running late. Do I pay for the wait?
No. Waiting is counted from your actual landing time, and international arrivals get 60 complimentary minutes from then. After that, waiting is $70 per hour in 15-minute increments, and we call before it starts.
Can the chauffeur meet me inside the terminal?
Yes. Ask for meet and greet in the notes when you book, and your chauffeur waits inside arrivals with a name board.
What does a JFK fare include?
On a fixed fare, tolls and gratuity are included. The fare moves only for something added to the trip — child seats at $35 each, an extra stop, or waiting past the complimentary window — and each appears on its own line of the invoice.
LaGuardia (LGA)
Flying with LaGuardia
Three terminals, not all in one place. Your flight number puts the car at the right one.
Fares and more on the LaGuardia page.
I do not know which terminal I am flying into.
You do not need to. Give us your flight number when you book and we know which arrival to meet.
How long will the chauffeur wait at LaGuardia?
On a domestic flight, 45 minutes from your actual landing; on an international one, 60. After that, waiting is $70 per hour in 15-minute increments, and we call before it starts.
Can I change or cancel a LaGuardia pickup?
Email us to change it. Cancelling is free more than 6 hours before pickup; inside 6 hours the full fare applies.
Newark Liberty (EWR)
Flying with Newark
Across the Hudson in New Jersey, with the toll already inside the fixed fare.
Fares and more on the Newark page.
Are the tolls to and from New Jersey included?
Yes, on a fixed fare. Tolls and gratuity are in the price you see before you book.
I am going from Newark to an address in New Jersey. Is that a fixed fare?
No. Fixed fares cover trips between the airport and the five boroughs. Send us the trip and a person prices it; nothing is charged until you agree it.
Is Newark priced the same as JFK?
Each airport has its own line on the rate card. The Newark fare for each vehicle is on this page, and it is the fare you pay.
Teterboro (TEB)
Flying with Teterboro
Private and business aviation. We meet you at the FBO, not a terminal.
Fares and more on the Teterboro page.
What do I give you instead of a flight number?
The tail number, in the flight number field, and the name of the FBO in the notes. That is enough for your chauffeur to find you.
What happens if the flight is cancelled?
Cancelling is free more than 6 hours before pickup. Inside 6 hours the full fare applies, because the car and chauffeur are already committed to you.
Will details of my trip be shared?
No. Conversations, routes and passenger details stay in the car, and are not shared, logged for marketing, or discussed between bookings.
Westchester County (HPN)
Flying with Westchester
North of the city. Fixed into the five boroughs, quoted around Westchester.
Fares and more on the Westchester page.
Is there a fixed fare from my home in Westchester?
No. Fixed airport fares cover the five boroughs. A trip from a Westchester address is quoted by a person and agreed before you travel.
How long will the chauffeur wait if my flight is delayed?
On a domestic flight, 45 minutes from your actual landing time. After that, waiting is $70 per hour in 15-minute increments, and we call before it starts.
Are tolls included?
On a fixed fare, yes, with gratuity. On a quoted trip, tolls and parking are added at cost only where they were not already in the price we gave you.
Still wondering?
Ask a person, get a price, or book now.